Water Damage Repair and Restoration

Often times after someone has experienced water damage in their home, they do not know what the next step is. An important part of knowing what to do next, is knowing what kind of water you are dealing with. Here are some helpful tips to look for when dealing with water damage in your home. The categories of water damage are defined by the Institute of International Cleaning and Restoration Certification (IICRC).



Category 1 (White Water) is caused by water that does not contain contaminates that pose a threat to your health, or clean water. It can come from things like a malfunctioning appliance, supply lines, and rainwater. Although category 1 home floods are safe to clean up yourself, it is important to know that clean water can quickly turn into category 2 water damage if left standing for 48 hours.



Category 2 (Grey Water) refers to water that is not sewage, but does contain contaminants. This can include water damage that comes from washing machines, dishwashers, bathtubs, sinks, an overflowing plumbing fixture, or weather damage. It is important to wear protective gear if you attempt to clean it.



Category 3 (Black Water) is defined as water that is contaminated with pathogens or toxins, such as human waste. In your home, this can come from broken sewage pipes or toilets.

Flooding from a weather event that enters a building as a result of a storm or hurricane, can potentially carry contaminants that puts it in the category of blackwater.

Have Water or Flood Damage?
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Locally Owned Company with National Resources

SERVPRO of Anderson is locally owned and operated, so we are part of this community too. When you have a flooding or water emergency, we’re already nearby and ready to help. We take pride in being a part of the Anderson community and want to do our part in making it the best it can be.

We are proud to serve our local communities:

Why Choose SERVPRO of Anderson?

fast response to water damage

We’re Faster to Any Size Disaster

When water damage strikes, a fast response is critical. Day or night, Anderson residents and business owners can expect us to respond immediately to your water emergency.

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highly trained water damage restoration technicians

We’re Highly Trained Water Damage Specialists

As leaders in the water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-water-damage condition. Our process includes documentation of the drying process to validate your property is dry. Learn about our water damage training and certificates.

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fast water damage cleanup

We Use Advanced Drying Equipment and Techniques

Using specialized equipment and products, our technicians extract standing water and dry your property quickly and efficiently. We then finish the job with professional-grade cleaning, sanitizing, and deodorizing products for your comfort and safety.

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Our Water Damage Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

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